Frequently Asked Questions

FAQs

General

Breakfast at Olivia Singular Houses is served between 08:00 and 11:00 in the morning. It’s a continental breakfast, with a wide variety of products, to satisfy all tastes. In case of any intolerance or allergy, we provide an adequate breakfast, upon prior request.

Yes, with an additional cost of €30. All our rooms are equipped with a bag for dirty clothes and a form to fill in the quantities. If you wish to take advantage of this service, you must hand it in at reception. It will be returned to the guest within 24 to 48 hours.

The check-in period starts at 15:00 and ends at 23:00.

Only the Exmo. Hotel starts at 16:00 and ends at 23:00.

The reception service is available from 07:00 until 23:00, in case our guests need assistance in any matter.

The closest airport to Olivia Singular Houses is Francisco Sá Carneiro Airport.

Distances from each of our Olivia Singular Houses to the Airport:

Marquês Garden House – 14km;
1872 River House – 17km;
Exmo. Hotel – 17 km.

If the reservation was made through an intermediary, it must be canceled through the intermediary. You should always pay attention to the booking conditions.

Yes, we have group rates. As for the cancellation conditions, they are always attached to the proposal.

Yes, we have our recommendations already defined according to what our guests want, we help throughout the process.

Exmo. Hotel

From the Porto – São Bento train station to the Exmo. Hotel – walking towards the Douro river and taking advantage of the route to discover the emblematic streets of Porto – it takes about 10 minutes.

If this is not the most convenient way to get to our hotel, you can always take a taxi right in front of the station or even use a transfer service.

Our hotel Exmo. Hotel, unfortunately doesn’t have a private car park.

However, we always recommend two car parks close to the Exmo. Hotel:

  • Alfândega Park, outdoors, with an approximate cost of €30 per day;
  • SABA-Ribeira Park, underground, with an approximate cost of €60 per day.

The Exmo. Hotel is located in downtown Porto, where you can find several tourist attractions. To move around the city downtown Porto has a wide transport network.

If you want to enjoy the comfort of our hotel, you can always enjoy movie nights or yoga classes.

If you want outdoor activities, you can request walking tours.

1872 River House

From the Porto – São Bento train station to the 1872 River House – walking towards the Douro River and taking advantage of the route to discover the emblematic streets of Porto – it takes about 12 minutes.

If this is not the most convenient way to get to our hotel, you can always take a taxi right in front of the station or even use a transfer service.

The 1872 River House unfortunately does not have a private car park.

However, we always recommend two car parks close to 1872 River House:

  • Alfândega Park, outdoors, with an approximate cost of €30 per day;
  • SABA-Ribeira Park, underground, with an approximate cost of €60 per day.

1872 River House is located in downtown Porto, where you can find several tourist attractions. To move around the city downtown Porto has a wide transport network.

On rainy days, our living room is the perfect choice to enjoy the privileged view over the Douro River accompanied by a glass of wine, a book from our selection or even enjoy socializing with other guests and playing some of the table games. available in it.

Marquês Garden House

From the Porto – São Bento train station, you can use the metro – line D (yellow), towards Hospital de São João station – getting off at the “Marquês” stop. Our guest house is located right in front of the square.

Alternatively, you can take a taxi directly in front of the station.

Our guest house unfortunately does not have a private car park. However, we recommend the Constitution Park, which is less than 3 minutes away on foot and about 1 minute by car, with an approximate cost of €10 per 24 hours.

Yes, we have several typologies that allow it. Contact reception in case of doubt.

The pool can be used by our guests throughout the year.

Marquês Garden House is located about 1.9 km from the historic center of Porto. Walking along Rua de Santa Catarina, it will take approximately 20 minutes, or you can also take the metro – line D (yellow), towards Santo Ovídio Station and get off at the São Bento stop. It takes about 7 minutes.

POLÍTICAS DE RESREVA

All our prices include VAT at the prevailing rate.

When you make a reservation, your credit card details (number, expiration date and CVV code) will be requested in order to secure it. You must present the same card provided to confirm your booking upon check-in.

Poderá alterar ou cancelar a reserva, sem custos, com uma antecedência superior a 72 horas anteriores à sua data de chegada. No caso de a mesma ser cancelada após as 72 horas, ser-lhe-á cobrada a primeira noite e, após as 48 horas anteriores ser-lhe-á cobrada a totalidade da estadia. Em caso de não comparência ou de partida antecipada ser-lhe-á cobrada na totalidade.

Ofertas especiais têm políticas de cancelamento específicas, pelo que deverão ser consultadas individualmente.

Reservas efetuadas através de parceiros, tais como, agências de viagens ou Booking.com seguem os termos de cancelamento da Olivia Singular Houses.

Check-in: a partir das 15:00h.

Check-out: até às 11:30h.

Check-out tardio: caso tenha interesse em solicitar um late check-out, deverá fazê-lo diretamente com a equipa da recepção. Informamos que o mesmo pode estar sujeito a disponibilidade e poderão aplicar-se custos adicionais.

Para prolongamentos de estadia, o hóspede deve dirigir-se à receção, onde a equipa o poderá assistir da melhor forma. Relembramos que prolongamentos de estadia estão sujeitos a disponibilidade. Caso seja possível terá de proceder a um novo pagamento integral do período de estadia pretendido.