Frequently Asked Questions

FAQs

General

Breakfast at Olivia Singular Houses is served between 08:00 and 11:00 in the morning. It’s a continental breakfast, with a wide variety of products, to satisfy all tastes. In case of any intolerance or allergy, we provide an adequate breakfast, upon prior request. (this service does not apply to the Olivia 1895 Apartments property)

Yes, with an additional cost of €30. All our rooms are equipped with a bag for dirty clothes and a form to fill in the quantities. If you wish to take advantage of this service, you must hand it in at reception. It will be returned to the guest within 24 to 48 hours (this service does not apply to the Olivia 1895 Apartments property, however, there is a self-service laundry within a 1-minute walk).

The check-in period starts at 15:00 and ends at 23:00.

Only the Exmo. Hotel starts at 16:00 and ends at 23:00.

The reception service is available from 07:00 until 23:00, in case our guests need assistance in any matter.

The closest airport to Olivia Singular Houses is Francisco Sá Carneiro Airport.

Distances from each of our Olivia Singular Houses to the Airport:

Marquês Garden House – 14km;
1872 River House – 17km;
Olivia 1895 Apartments – 19 km;
Exmo. Hotel – 17 km.

If the reservation is made directly on our website, our guests can benefit from a free transfer service, from the airport to one of our accommodations (vice versa) or even from and to the train stations: Porto – São Bento and Porto – Campanhã.

Yes you can, you just have to inform the reception team with the details of the route. Thus, the team will give all the attention and information necessary to satisfy the guest’s request.

If the reservation was made through an intermediary, it must be canceled through the intermediary. You should always pay attention to the booking conditions.

Yes, we have group rates. As for the cancellation conditions, they are always attached to the proposal.

Yes, we have our recommendations already defined according to what our guests want, we help throughout the process.

Exmo. Hotel

From the Porto – São Bento train station to the Exmo. Hotel – walking towards the Douro river and taking advantage of the route to discover the emblematic streets of Porto – it takes about 10 minutes.

If this is not the most convenient way to get to our hotel, you can always take a taxi right in front of the station or even use a transfer service.

Our hotel Exmo. Hotel, unfortunately doesn’t have a private car park.

However, we always recommend two car parks close to the Exmo. Hotel:

  • Alfândega Park, outdoors, with an approximate cost of €30 per day;
  • SABA-Ribeira Park, underground, with an approximate cost of €60 per day.

The Exmo. Hotel is located in downtown Porto, where you can find several tourist attractions. To move around the city downtown Porto has a wide transport network.

If you want to enjoy the comfort of our hotel, you can always enjoy movie nights or yoga classes.

If you want outdoor activities, you can request walking tours.

1872 River House

From the Porto – São Bento train station to the 1872 River House – walking towards the Douro River and taking advantage of the route to discover the emblematic streets of Porto – it takes about 12 minutes.

If this is not the most convenient way to get to our hotel, you can always take a taxi right in front of the station or even use a transfer service.

The 1872 River House unfortunately does not have a private car park.

However, we always recommend two car parks close to 1872 River House:

  • Alfândega Park, outdoors, with an approximate cost of €30 per day;
  • SABA-Ribeira Park, underground, with an approximate cost of €60 per day.

1872 River House is located in downtown Porto, where you can find several tourist attractions. To move around the city downtown Porto has a wide transport network.

On rainy days, our living room is the perfect choice to enjoy the privileged view over the Douro River accompanied by a glass of wine, a book from our selection or even enjoy socializing with other guests and playing some of the table games. available in it.

Marquês Garden House

From the Porto – São Bento train station, you can use the metro – line D (yellow), towards Hospital de São João station – getting off at the “Marquês” stop. Our guest house is located right in front of the square.

Alternatively, you can take a taxi directly in front of the station.

Our guest house unfortunately does not have a private car park. However, we recommend the Constitution Park, which is less than 3 minutes away on foot and about 1 minute by car, with an approximate cost of €10 per 24 hours.

Yes, we have several typologies that allow it. Contact reception in case of doubt.

The pool can be used by our guests throughout the year.

Marquês Garden House is located about 1.9 km from the historic center of Porto. Walking along Rua de Santa Catarina, it will take approximately 20 minutes, or you can also take the metro – line D (yellow), towards Santo Ovídio Station and get off at the São Bento stop. It takes about 7 minutes.

Olivia 1895 Apartments

From the Porto – São Bento train station to Olivia 1895 Apartments, it is possible to use the metro – line D (yellow), towards Hospital de São João station – and get off at the Trindade stop. From there, just choose one of the following lines: A (blue), B (red), E (purple) and F (orange), get off at the 24 de Agosto stop and walk for about 4 minutes.

From Campanhã train station, just use any of the following metro lines: A (blue), B (red), E (purple) and F (orange), get off at the 24 de Agosto stop and walk for about 4 minutes .

Yes, it is possible. Some of our apartments can accommodate more than two people by placing an extra bed. If applicable, we recommend that it be of a superior type in order to obtain more comfort during your stay.

The distance to the center of Porto is less than 1km. Walking for about 5 minutes, you will reach the downtown streets.